LuckySpins Privacy Policy

At Lucky Spins, we take the protection of your personal data seriously and are committed to handling it responsibly, lawfully and transparently. This Privacy Policy explains what information we collect when you visit luckyspins.com or use the LuckySpins app, how we use that information, who we share it with, and what rights you have over your personal data. Our casino is operated by White Star B.V., a company incorporated under the laws of Curacao, registration number 153150, registered office at Korporaalweg 10, Willemstad, Curacao, licensed by the Curacao Gaming Control Board under licence No. OGL/2023/159/0076. Privado Ltd., registered in Cyprus, acts as a facilitating company for White Star B.V. By creating an account with us or using our services, you agree to the collection and processing of your data as described below.

Information We Collect

When you register a Lucky Spins Casino account, deposit funds, play games or contact our support team, we collect several categories of information from you.

Registration and Identity Data

We collect your name, date of birth, address, e-mail address, phone number and other identity details when you sign up. Because only one account is permitted per person, we may also process device, household, IP address and payment method identifiers to verify that this rule is respected.

Verification and Compliance Data

We are required to run identification, credit and anti-fraud checks before allowing withdrawals. This may involve collecting copies of government-issued identification, proof of address and proof of payment method ownership. Accounts may be suspended by us until this verification is complete.

Financial and Transaction Data

We record deposit and withdrawal details, including the payment method used, transaction amounts and timestamps, whether you use a credit card, Skrill, Neteller, MuchBetter, bank transfer or cryptocurrency such as Bitcoin or Ethereum. We do not offer currency exchange and your account does not earn interest, but we still retain records of every transaction for compliance purposes.

Gameplay and Technical Data

We log your betting activity, wagering progress, bonus usage and game history across our slots, live casino and jackpot titles. Technical data such as browser type, device information, operating system and IP address is also collected automatically, whether you access LuckySpins through a desktop browser, a mobile browser or the LuckySpins app installed via APK.

Communications Data

If you contact our live chat or e-mail support, we keep a record of your correspondence so we can resolve your query and improve our customer service.

How We Use Your Information

We use the data we collect for the following purposes:

• We use your data to create and administer your Lucky Spins Casino account, including processing your login and authenticating your identity;
• We use your financial data to process deposits, withdrawals and to enforce our published deposit and withdrawal limits;
• We use verification data to comply with our licensing obligations under the Curacao Gaming Control Board and to prevent fraud, money laundering and underage gambling;
• We use gameplay data to calculate wagering requirements, award bonuses and detect irregular playing patterns;
• We use technical and app data to maintain and improve the performance of LuckySpins across desktop, mobile and our Android app;
• We use your contact details to send you account notifications, service updates and, where you have consented, marketing communications about Lucky Spins bonus offers and promotions;
• We use your data to respond to support requests, complaints and disputes, which we aim to resolve within 90 days of notice.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, measure site performance and personalise the content you see when you visit luckyspins.com. Further details are set out in our separate Cookie Policy. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our online casino.

Sharing Your Information

We do not sell your personal data. We may, however, share information with the following categories of recipients where necessary to operate LuckySpins Casino:

• Payment service providers processing your deposits and withdrawals;
• Game providers and studios, including Evolution Gaming, Pragmatic Play, NetEnt, Play'n GO and other licensed suppliers, to the extent necessary to deliver gameplay;
• Identity verification and fraud-prevention providers;
• Regulatory authorities, including the Curacao Gaming Control Board, where required by our licence;
• Our affiliate programme, operated under rhinoaffiliates.com, on an aggregated or anonymised basis where applicable;
• Other White Star Brands operated by our owner, where necessary for group-wide compliance obligations such as self-exclusion requests;
• Professional advisers, auditors and law enforcement where legally required.

Data Security

We apply industry-standard technical and organisational measures to protect your personal data, including SSL secure encryption and PCI DSS-compliant payment processing. While we work hard to safeguard your information whenever you play at Lucky Spins Casino, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to comply with our legal, tax and licensing obligations. Where an account becomes inactive for at least five consecutive months, we apply our published inactivity terms, and relevant records are retained in line with regulatory requirements even after the account is closed.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete or restrict the processing of your personal data, and the right to object to certain uses or request data portability. To exercise any of these rights, you can contact us using the details below. We will respond to legitimate requests within a reasonable timeframe and in accordance with applicable data protection law.

International Data Transfers

Because we operate across several markets, including Canada, Finland, Estonia, Norway and New Zealand, your data may be transferred to and processed in countries outside your country of residence. Where this occurs, we take appropriate steps to ensure your information continues to receive an adequate level of protection.

Age Restrictions

Our services are intended only for individuals who are at least 18 years old, or the legal gambling age applicable in their jurisdiction, whichever is higher. We do not knowingly collect personal data from minors, and any account found to belong to an underage person will be closed.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of luckyspins.com or the LuckySpins app after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise your data protection rights, please contact our support team at [email protected]. Our customer support is available 24/7 via live chat and e-mail to assist players across all our supported regions, including Lucky Spins Casino Canada.