LuckySpins Online Casino Terms and Conditions

Welcome to LuckySpins Online Casino. These Terms and Conditions ("Terms") govern your use of luckyspins.com, our games, promotions and support services. By registering with us, using Lucky Spins Casino login, or accessing our site in any other way, you confirm that you accept these Terms in full, together with our separate Bonus Policy and Privacy Policy.

Who We Are

We operate our casino through White Star B.V., a company incorporated under the laws of Curacao with registration number 153150, registered at Korporaalweg 10, Willemstad, Curacao, trading as Lucky Spins. Privado Ltd., a Cyprus company with registration number HE 417876, registered at Chytron 1, Flat/Office 301, 1075, Nicosia, Cyprus, acts as our facilitating company. We hold licence number OGL/2023/159/0076 from the Curacao Gaming Control Board (GCB), and you can verify our certificate at cert.gcb.cw. We run several brands independently of one another, so if you ask us for self-exclusion, it applies only to the brand named in your request unless you tell us to apply it to all of our brands at once.

Eligibility and Registration

You must be at least 18 years old, or older where local law requires it, to open an account or gamble with us. We do not permit anyone under 18 to use LuckySpins Casino. When you complete your Lucky Spins Casino login for the first time, we ask you to verify your age, identity and place of residence. We allow only one account per person, household, e-mail address, telephone number, IP address, payment method, e-wallet, mobile device or computer, and we may run identification, credit and fraud checks before activating full access to your account.

Restricted Territories

We deploy technological solutions to block access to our services from Restricted Territories, which include, without limitation, the USA, the Netherlands, France, the Dutch West Indies and Curacao. If you deposit while located, even temporarily, in a Restricted Territory, we forfeit those funds and will not return them to you. We do not register or maintain accounts for politically exposed persons, heads of international organisations, or their family members and close associates.

LuckySpins Canada and Other Locales

We publish our site in several locales, including International English, Finnish, Estonian, Canadian English, Canadian French, Norwegian and New Zealand English, and the version you see depends on the locale in your URL path. Players joining us through Lucky Spins Canada or Lucky Spins Casino Canada follow the same eligibility, deposit and withdrawal rules described here. Where we provide these Terms in another language for your convenience, the English version always prevails if there is any conflict.

Deposits and Withdrawals

The minimum deposit and minimum withdrawal across every method we support is 20 in your account currency. We accept Visa and Mastercard, Paysafecard, Skrill, Neteller, MuchBetter, Jeton Bank, Flexepin, bank transfer and cryptocurrency, including Bitcoin and Ethereum. We credit your deposit only once we actually receive the funds, and we do not accept deposits made through third-party payment methods; any such deposit is void and any resulting winnings are forfeited.

By default, we send your LuckySpins withdrawal to the same method you used to deposit, on a first in, first out basis. If you request a different method, we may ask you to prove that you legally own it, and we may delay your payout until you do. Our published LuckySpins withdrawal times vary: instant for credit card, MuchBetter and Jeton Bank; fifteen minutes for Skrill and Neteller; six minutes for cryptocurrency; and one to three business days for bank transfer. We aim to process every request within twelve hours, and we send you an e-mail once your withdrawal moves from requested to accepted.

Our standard limits are EUR 5,000 per day, EUR 20,000 per week and EUR 50,000 per month, or the equivalent in any currency, on top of the per-method maximums we publish on our payments page. Unless we appoint you as a genuine VIP, we cap the greatest cumulative net result achievable in any 24-hour period, measured 00:00 to 23:59 CET, at USD 100,000 or its equivalent, and we may void amounts above this cap other than progressive jackpot wins. We review all play for irregular patterns before releasing any cash-in, and we may delay, refuse or cancel a withdrawal while we carry out additional checks. If your account is inactive for five consecutive months or more, we will notify you before deducting a fee equal to your entire balance and closing the account.

Bonuses and Promotions

We currently offer new players a 100% Lucky Spins bonus up to 500 on their first deposit, together with 500 free spins on Big Bass Amazon Xtreme. You must claim this LuckySpins bonus code offer from our rewards section before you deposit; deposits made beforehand will not qualify. Full wagering requirements, expiry periods, maximum bet limits while a bonus is active, and the games excluded from bonus play are set out in our separate Bonus Policy, which forms part of these Terms. In general, our reload bonuses carry a 35x wagering requirement to be met within seven days, and free spins winnings carry a 35x requirement to be wagered within one day.

Any Lucky Spins no deposit bonus we grant is capped by currency, requires a verified account, and needs a qualifying deposit before we process a related withdrawal. We also run the four-tier LuckySpins Jackpot, with live MEGA, MAJOR, MINOR and MINI counters that you can opt into and win on any eligible game; progressive jackpot wins are exempt from both our bonus withdrawal cap and our daily net-result cap. We may change, suspend or cancel any bonus or promotion at any time, and we may withhold or seize winnings where we consider play to be abusive of an offer.

VIP Programme

• We pay weekly cashback of up to 20% to eligible VIP players.
• We provide prioritised, fast-lane account management by mobile and e-mail.
• We offer exclusive promotions and higher-value free spins to our VIPs.
• We exempt genuine VIPs from our USD 100,000 daily net-result cap.

We appoint VIP status entirely at our own discretion; no fixed tiers or qualification criteria are published.

Games, App and Mobile Access

Our library includes over 5,000 titles from more than 46 studios, spanning pokies, live casino, Megaways, roulette, blackjack, baccarat, crash and mine games. Independent testing laboratories certify the RNG and RTP of every game we host, and many titles can be tried for free in demo mode. We do not offer sports betting; our licence covers interactive games of chance only. You can reach us through your desktop browser, your mobile browser, or by downloading our LuckySpins app directly from luckyspins.app; installing it may require you to allow installation from unknown sources on your device. We do not currently publish a dedicated iOS app, so iPhone users can access the same functionality through our optimised mobile site.

Responsible Gambling

We are committed to promoting safer gambling. We provide self-exclusion and deposit limit tools, and you can ask us for self-exclusion at any time by contacting our support team; because we run several brands independently, you must request self-exclusion separately from each one, or ask us to apply it across all of them at once by e-mail.

Complaints and Governing Law

If you wish to raise a Lucky Spins Casino complaint, please contact our support team first; we aim to resolve every dispute within 90 days of receiving your notice, and an unresolved complaint can be escalated to our compliance department. These Terms are governed by the laws of Curacao, and the courts of Curacao have exclusive jurisdiction over any dispute arising from your use of our services.

Changes to These Terms

We may update these Terms from time to time, and the current version, last updated 15 July 2024, always applies to your use of our services. If you have questions about these Terms, your Lucky Spins login, or any LuckySpins bonus, please contact our support team at [email protected], available 24/7 via live chat and e-mail.